The Patient Advocacy Certification Board defines a patient advocate as a “professional who provides services to patients and those supporting them who are navigating the complex healthcare continuum. Advocates work directly with clients (or with their legal representatives) to ensure they have a voice in their care and information to promote informed decision making. Advocates may work independently or in medical or other organizational settings. They serve individuals, communities, disease‐specific populations, and family caregivers.”¹
A Board Certified Patient Advocate (BCPA) is someone who has obtained the credential through the board certification exam developed by the Patient Advocacy Certification Board. This exam, along with required continuing education, sets the standard for all BCPAs to follow in their practice.
Patient advocacy is all about ensuring that individuals receive the care, respect, and support they deserve within the healthcare system. Advocates work on behalf of patients to help navigate complex medical processes, understand their rights, and make informed decisions about their care.
What Does a Patient Advocate Do?
Patient advocates serve as a bridge between patients, families, and healthcare providers. Their role can include:
Providing Information: Helping patients understand medical terminology, treatment options, and care plans.
Navigating Healthcare Systems: Guiding patients through insurance processes, hospital policies, and referrals.
Supporting Decision-Making: Assisting patients in weighing their options and making informed choices about their care.
Ensuring Rights Are Respected: Advocates help ensure patients’ rights are honored, including privacy, consent, and access to care.
Offering Emotional Support: Listening, providing reassurance, and connecting patients with support resources.
Why Patient Advocacy Matters
Healthcare can be overwhelming, especially when facing serious illnesses or navigating unfamiliar systems. Patient advocacy helps:
Reduce stress and confusion.
Promote clear communication between patients and providers.
Prevent misunderstandings and medical errors.
Empower patients to take an active role in their health journey.
Who Can Be a Patient Advocate?
Patient advocates can be:
Professional Advocates: Trained individuals who work in hospitals, non-profits, or private practice.
Family Members or Friends: Loved ones who support patients through appointments, decisions, and care coordination.
The Patients Themselves: Many people learn advocacy skills to better represent their own needs and preferences.